Every product you buy from Narrow Way is covered by the EU legal guarantee of conformity: at least 2 years from delivery. Below is the official EU notice (in Romanian, the language of our market), as required by Commission Implementing Regulation (EU) 2025/1960.
More information from the European Commission: europa.eu/youreurope/garanții (Romanian) · europa.eu/youreurope/guarantees (English)
In short
- If a product doesn't match its description or doesn't work as it should (for example a faulty print or a seam that comes apart), we must fix it.
- You can ask for a free repair or replacement and, in some cases, a price reduction or a full refund.
- Contact us as soon as possible at wearenarrowway@gmail.com with your order number (your proof of purchase) and a photo. We cover all costs.
This is separate from your 14-day right to withdraw from the contract. Narrow Way does not offer an additional commercial guarantee of durability (GARAN label).